Privacy Statement Myntwork BV

Last updated: 01-09-2025

Through our website and web store we process privacy sensitive data (personal data) Myntwork BV attaches great importance to the careful and secure processing thereof In this privacy statement we explain which personal data we process, for what purpose, on what basis and with whom we may share it You can also read which rights you have

1 Who we are

Myntwork BV Noordenweg 24F, 2984 AG Ridderkerk, The Netherlands Chamber of Commerce: 77465091 – VAT: NL861015290B01 E-mail: contact@myntworkcom

2 What personal data do we process

  • Identity & contact: name, (company) name, position, e-mail address, phone number
  • Address & delivery: billing and delivery address
  • Business data: Chamber of Commerce number, VAT number, payment and invoice information
  • Account information: username, login times, preferences
  • Transaction data: orders, contract information, payment status
  • Communication: email, chat, WhatsApp
  • Technical/use: IP address (anonymized where possible), cookies, session data
  • Consents: cookie preferences, newsletter subscription
  • Creditworthiness: results of a check through Grenke Finance

3 Purposes and legal bases

  • Website & account: functioning of website and accounts (performance of agreement / legitimate interest)
  • Order & lease: processing requests, delivery, invoicing (execution of agreement / legal duty)
  • Customer service: answering questions by email, phone, chat, WhatsApp (execution of agreement)
  • Newsletter & marketing: emails and offers (consent or legitimate interest for customers)
  • Analysis & improvement: statistics, security (legitimate interest)
  • Credit check: review lease applications through Grenke Finance (legitimate interest / agreement)
  • Legal obligations: including tax retention obligations

4 Registration & account

For certain sections you can create an account We will retain your account information for as long as necessary for the performance of the agreement You can have your account deleted, subject to legal retention periods

5 Orders, delivery and service

We use your data for the execution of orders and lease contracts If necessary, we share it with our own delivery service Delivery24 or a specialized service from the supplier

6 Newsletter & commercial communication

You can subscribe to our newsletter through ActiveCampaign Each newsletter contains an unsubscribe link Existing customers we can inform about similar products, with an easy opt-out

7 Contact channels (incl WhatsApp)

You can reach us via email, phone, contact form or WhatsApp Business We use WhatsApp only if you initiate the call yourself or give us permission to do so Please note that WhatsApp has its own privacy policy

8 Cookies and tracking

Our website uses cookies through Consent Magic On your first visit, you will receive a cookie banner where you can indicate preferences We use the following categories of cookies:

  • Functional: necessary for basic functionality
  • Analytical: via Google Analytics 4 and Leadfeeder (anonymized IPs)
  • Marketing/retargeting: via Google Ads, Meta Pixel, Hotjar

9 Analysis and marketing services

  • Google Analytics 4: statistics with IP anonymization
  • Hotjar: click and scroll behavior, for optimization
  • Meta Pixel & Google Ads: ads and retargeting (permission only)
  • Leadfeeder: business visitor analysis

10 Credit check

For leases, we conduct a credit check through Grenke Finance This helps us reduce payment risks and fraud

11 Security

  • Website via TLS/HTTPS
  • Technical and organizational security measures
  • 2FA and access management for internal systems
  • Regular updates, patches and monitoring

12 Sharing with third parties

We share personal data only when necessary or required by law:

  • Hosting & IT service providers
  • Payment provider Stripe
  • Delivery24 and supplier services
  • ActiveCampaign (newsletters/CRM)
  • Analytics and marketing partners (Google, Meta, Hotjar, Leadfeeder)
  • Grenke Finance (credit check)
  • External consultants and authorities where legally required

13 Transfer outside the EEA

Some partners are located outside the EEA We provide appropriate safeguards, such as EU Standard Contractual Clauses (SCCs) and additional measures where necessary

14 Retention periods

  • Invoices and records: 7 years (tax retention requirement)
  • Account information: as long as account is active
  • Quotes and contracts: as long as necessary for performance and warranties
  • Customer service: as long as needed for processing + limited retention period
  • Newsletter data: until you unsubscribe
  • Cookies: according to specified duration in cookie banner

15 Your Rights

You have the following rights under the AVG:

  • Inspection, correction and deletion
  • Limitation of processing
  • Transferability (data portability)
  • Object to processing based on legitimate interest
  • Withdrawal of consent

16 Complaints

Do you have any complaints Please contact us You can also file a complaint with the Personal Data Authority

17 Third party websites

Our website may contain links to third-party websites We are not responsible for their practices; always read their privacy statements

18 Changes

We may update this privacy statement Please refer to this statement periodically to stay informed

Contact

Myntwork BV Noordenweg 24F, 2984 AG Ridderkerk, The Netherlands E-mail: contact@myntworkcom