Use The Backrest Shape As Your Starting Point
Examine the backrest in relation to the seat, then assess it with the user sitting in a working position. Note where the back makes contact and whether the user can remain appropriately positioned on the seat. A visual impression of a tall or low backrest provides less information than observing how its actual shape meets the individual.
Ask for the relevant dimensions so that different chairs can be compared on a consistent basis. Clarify what each measurement describes instead of assuming that overall chair height explains backrest fit. Because the backrest cannot move vertically, its existing geometry needs to be evaluated as part of the complete seat arrangement rather than as an independently adjustable component.
Look Closely At Changes In Working Position
Include the tasks that shape the user's day. Working near the desk edge, reading from a screen and turning towards colleagues may involve different positions. During a representative trial, observe how contact with the backrest changes. The objective is to understand the chair in use, including any moments when its fixed vertical placement becomes a practical limitation.
Allow the user to describe the experience in their own terms, then connect those comments to observable features. If contact feels misplaced, identify where and during which activity. This is more useful than recording a general comfort judgement without context. It also helps distinguish an issue with backrest geometry from a problem elsewhere in the workstation or seated arrangement.

